By Hylan Joseph

Welcome to the year 2020 – a brand-new year, and a brand-new decade.

Development of the Specialty Coffee Association Coffee Technician Program (CTechP) has continued with some important milestones in 2019 and exciting opportunities in 2020. The forthcoming year will see further curriculum development by volunteers in the coffee technician and manufacturing communities, the selection of the first rounds of Authorized SCA Trainers (ASTs) in the program and the first offering of CTechP courses at an SCA Specialty Coffee Expo.

Marty Roe is the Owner of Workbench Coffee Labs. After discovering specialty coffee sometime in 1999 and having been a technician all his life, Marty knew he was destined to make a living in the specialty coffee industry. By 2003, he and his wife, Tooti, had opened Service Call LLC, a coffee equipment repair company. A few years later, they also opened Workbench Coffee Labs, now a training facility focused on training coffee equipment repair technicians.

By Hylan Joseph

The fifth installment of the Brewer Basics series, this article focuses on the heating system in coffee preparation. Catch up on the previous installments: Introduction, Water Systems, Dispensing System, and Electricity.

Hylan Joseph asks the question, “What’s the key to being remarkable, providing great service and exceeding customer expectations?”

By Michael Teahan

Espresso machine fittings are ridiculously simple, yet poorly understood.

By Jake Chiavario

Running a small business is a ton of work, from filing monthly/quarterly taxes to staying on top of parts inventory, having vendors pay you on time, as well as paying vendors on time, among a million other little things. At the end of the day, what's rewarding for us is that everything we put in is a direct outcome.

The CTG Events Committee is looking for several volunteers around the world to help us achieve our yearly following goals.