Updated November 18

Thanks to everyone who joined us on Friday, November 13, for the fourth episode in our “Ask an Expert” webinar series.

Kaleb Leach and Kurt Benedict explained how new technicians should approach a service call. Kurt covered some basic steps for collecting information, dispatching the right techs in your company, pre-diagnosing problems before dispatching a technician, verifying parts on vehicle (know your vehicle), and attitude with the customer and their employees.

Ask An Expert Episode #4: Approaching a Service as a New Technician
with Kaleb Leach and Kurt Benedict
Friday, November 13
8am PST / 4pm GMT
Watch the video on YouTube

JOIN OUR 8-PART WEBINAR SERIES, OCTOBER THROUGH DECEMBER

The CTG will host an eight-part webinar series over the next three months on a variety of topics relevant to coffee technicians. Register now for each one of these webinars by clicking the links below. We look forward to seeing you online!

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