Hylan Joseph and Marty Roe tell you everything there is to know about refurbishing coffee machines. Register now to take part in the live session and ask Hylan and Marty all of your burning questions about machine refurb.

Hylan Joseph speaks to Chris Brown, Regional Technician at Counter Culture Coffee DC, about his first year as a coffee technician. Chris will share the mistakes he made and share tips and tricks he learned during his first year. Interested in becoming a technician? Join this live session (with Q&A) to learn about creating inventory and managing pars, building an understanding of equipment, and establishing yourself with new customers in a new region.

Clinton Hodnett and Scott Manley speak about the definition of water hardness used in determining water quality for specialty coffee. Learn about the equipment used to measure grains per gallon (GPG), how to test for and document results, and how to interpret test results for equipment maintenance and coffee extraction. Join the live session to take part in the Q&A session.

Hylan Joseph and Michael Teahan will tell you everything you should know about temperature in espresso machines: how we control temperature, the challenges of maintaining it, how different machines approach it and just how important temperature precision is to quality in the cup.

Kaleb Leach and Kurt Benedict will explain how new technicians should approach a service call. Kurt will cover some basic steps for collecting information, dispatching the right techs in your company, pre-diagnosing problems before dispatching a technician, verifying parts on vehicle (know your vehicle), and attitude with the customer and their employees.

Join us for episode #3 of our Ask An Expert series: Hylan Joseph, Rachel Shulman, and Anthony Ragler will discuss how they went from working as baristas to technicians.