Interested in how nitro cold brew systems work? In this episode, Rich Leeson, Western Zone Technical Manager at BUNN, tells us everything there is to know about nitro cold brew systems and take questions from attendees.
Read MoreJoin the Coffee Technicians Guild this Friday, October 23, for the first in our new "Ask An Expert" webinar series. In this episode, Scott Manley, Technical Support Supervisor at La Marzocco USA, will take your questions on Total Dissolved Solids (TDS) used in determining water quality for specialty coffee. Scott will review the equipment used to measure TDS, demonstrate how to test for and document results, and talk about how you can interpret test results for equipment maintenance and coffee extraction.
Read MoreStelios serves as Quality & Service Assurance Manager at Coffee Core in Greece. He’s an AST, an active member of the CTG, and my relationship with him proves that the internet and social media make the world a much smaller place.
Read MoreI’ve been working the last few years on grinders. I used to poke fun at the idea of 10’s of thousands of Dyson Vacuum Cleaner prototypes—how many could you possibly need? After the first few dozen of my own projects I realize Dyson was right. I have a grinder project that does some really cool things I’ve discovered that the greatest challenge is one common to all grinders.
Read MoreWhat is a Nitro Cold Brew System? The concept is to take a low acid, cold brew extracted coffee concentrate and mix it with cold water and Nitrogen gas. The Nitrogen gas is an Inert gas that does not change the PH balance of the coffee in a negative way yet provides creamy texture to the drink. The drink typically layers into 3 levels in the drink, with the center portion moving in a Cascading motion.
Read MoreIn our latest post, Rich Leeson covers the the top 5 brewer service issues and how to troubleshoot them.
Read MoreIn the world of negative workplace emotional experiences, few compare to buttoning up a job and ruining it by breaking an electrical connector. It takes a second for your brain to understand that a tiny little plastic connector has crumbled between your fingertips, the machine is not running without it, and the closest spare part is in another time zone.
Read MoreThe founding of the Coffee Technicians Guild really is interesting. One of the SCA staff who has been there since the beginning is Mansi Chokshi. Recently her position was modified and I decided to get the band together and do an interview that talks about some of the Guild’s difficulties, history and accomplishments in our short history
Read MoreThis year, the CTG is looking for a diverse group of 5 members to join the 12-member Leadership Council. LC members are members of the Coffee Technicians Guild and are individuals willing to dedicate time to leading our guild into the future. We estimate a monthly contribution of 10 hours per month on average.
Read MoreHylan Joseph presents his monthly update to the CTG membership and coffee technician community.
Read MoreBy Hylan Joseph
Sergio Barbarisi can talk about water. He teaches about water too and he manages to keep it interesting. I first met Sergio at our Houston event. His water seminar was fascinating. What I enjoyed about it was he was able to make the material, that has the potential to put you to sleep, accessible. It’s truly a skill to be able to do that. Water is a key component of our future in the tech service industry, I reached out to him to ask him what does a tech need to know about water and where might our future lie with it.
Read MoreBy Stelios Apostolakis
The purpose of this presentation is to understand the basic functions of thermosyphon coffee boilers in espresso machines in order for the barista to make the most of them.
Read MoreBy Hylan Joseph
Managing your remote tech team is difficult. With the new normal, managing remotely can be even more difficult.
Read MoreBy Michael Teahan
We are sometimes so convinced of what we know that we forget to be open to other ideas and the possibility that we could learn a little more… especially when it comes to thermometers.
Read MoreHylan Joseph presents his monthly update to the CTG membership and coffee technician community, including a highlight of our accomplishments for the year 2020 so far.
Read MoreBy Caleb Heinselman
As Coffee Techs, the most stressful moments are when our customer feels we’ve let them down.
Read MoreBy Hylan Joseph
Gene Lemos was one of the founding board members of the Coffee Technician Guild. Gene has been in the industry since disco was king and Jimmy Carter was president. Gene has been a friend for over 20 years. He has great stories about our industry and is an astute observer to the changes that have occurred over the last few decades. When the Guild was founded, he was at the top of our list as an initial board member. His input and industriousness early on helped shape what the Guild has become.
Read MoreBy Hylan Joseph
Customers expect a lot from their service experience. They expect a solid, working piece of equipment. They want call centers and resources. They want service delivered when promised by service techs equipped to diagnose and repair the work as stated. Satisfied customers create more customers by promoting your tech’s good work to their entire network. If you are a service company that has a national contract you are most likely dependent on local service partners to meet your service needs.
Read MoreBy Jake Chiavario
For me, stocking parts since day one has been one of the most important pieces to running a successful technician business. This may come from my first customers being some of the highest-volume shops in Nashville, TN. It only takes one or two times of a café owner calling you up in a panic from days of lost revenue to make you understand the importance of stocking parts.
Read MoreBy Michael Teahan
Controlling temperature is critical to consistent results, and we have gotten pretty obsessed with just how precise we want to be.
Read MoreCoffee Technicians Guild
The Coffee Technicians Guild is a guild of the Specialty Coffee Association. The SCA is a non-profit organization, exempt from tax under IRC 501(c)(6) and organized under the laws of California as a mutual benefit corporation.
